Business Essay代寫參考-管理溝通:知識和信息。本文是一篇留學生商務管理專業Essay寫作范文,主要內容是講述在21世紀的背景下,企業在這個充滿挑戰和復雜的環境中相互競爭。技術的傳播、技術的發展、信息技術以及正確知識的使用等諸多因素改變了它。Essay提出這一局面要求每一家公司都采取不同的行動來繁榮和生存。為此,他們尋找新的競爭優勢資源和一些新的競爭形式。這需要正確理解信息、知識和正確的溝通過程,以獲得競爭優勢。信息是必需的,它是當今商業的骨干,也是大型商業公司的重要組成部分。數據的海量存儲需要從決策過程到風險管理過程的目的。下面就是這篇留學生Business商務管理專業Essay寫作范文,請參考。
In the background of twenty first century, the firms are competing with each other in this challenging and complex environment. It is transformed by numerous factors such as diffusion of technologies, technological development, and information technology along with the use of right knowledge (Hitt, Keats, & DeMarie, 1998). This landscape requires every firm to act differently to flourish and survive. For that they have look for new resources of the competitive advantage and some new forms of competition. This it requires the proper understanding of information, knowledge and the proper communication process for gaining competitive advantage. Information is required and it acts as the back bone of the today’s business and vital part of large business firms. The massive storage of data needs the purposes from the decision making processes to risk management process.
Ernst & Young have adopted the combination of information, knowledge and communication ties strategic themes on the basis of globalization such as operational excellence, clients, financial stability and people. This firm confines and takes action on the knowledge within their organization. Information, knowledge and communication process describes their strategies to ensure that they are acting upon to gaining competitive advantage. This large firm uses ERP for their work so that they have achieved higher operational excellence in their work. They use internet and intranet within their organization and its all offices are interconnected with each other. For carrying out the communication process, they held regular meetings for transferring information form one department to other departments. Thus makes it easy for them to gain competitive advantage by adding strategies to their business growth.
安永會計師事務所在全球化的基礎上采用了信息、知識和溝通聯系的戰略主題,如卓越運營、客戶、金融穩定和人員。該公司在其組織內限制知識并采取行動。信息、知識和溝通流程描述了他們的戰略,以確保他們能夠獲得競爭優勢。這家大公司在工作中使用ERP,因此他們在工作中實現了更高的運營效率。他們在組織內部使用互聯網和內聯網,所有辦公室都相互連接。為了進行溝通,他們定期召開會議,將信息從一個部門傳遞給其他部門。因此,通過為其業務增長增加戰略,他們很容易獲得競爭優勢。
The large scale business is globally distributed and having reliable as well as stable infrastructure along with the network administration. Its applications handle and run the fast processing. The information technology has enabled the business firm to offer services well. The business communication process has become very vital for managing business growth as well its success. The Ernst & Young Company has achieved efficiency with network-based communications such as email and web presence. These tools have supported the customer support that has grown the companies to compete in the larger markets.
大規模業務分布在全球,擁有可靠且穩定的基礎設施以及網絡管理。它的應用程序處理并運行快速處理。信息技術使這家商業公司能夠很好地提供服務。業務溝通過程對于管理業務增長及其成功至關重要。安永公司通過電子郵件和網絡呈現等基于網絡的通信實現了效率。這些工具為客戶支持提供了支持,使公司能夠在更大的市場上競爭。
Some communication applications have made it easier for the firm to communicate and collaborate efficiently with their clients and customers. Thus there is a strong need of the combination of information, knowledge and communication process in the organization. The firm has gained competitive advantage by establishing and providing professional services. This company has provided a broad collection of services for capturing growth and managing risk just by adopting proper communication process.
一些通信應用程序使公司更容易與客戶和客戶進行有效溝通和協作。因此,組織中強烈需要信息、知識和溝通過程的結合。該公司通過建立和提供專業服務獲得了競爭優勢。該公司通過采用適當的溝通流程,為捕捉增長和管理風險提供了廣泛的服務。
The information, knowledge and communication plays an important role for gaining competitive advantage and it is a better meaning of providing competitive advantage. They all are required in the tangible form to meet the needs of the company. The companies fail due to its inability for managing these points to meet internal as well as external requirements (Hodgson, 1999). As it s discussed in the previous section, E&Y has adopted information system for communicating with their clients and customers. The company has achieved efficiency with network-based communications. These tools have supported the customer support that has grown the companies to compete in the larger markets. Thus it helps them to grow in the global market. The company has gained the competitive advantage by achieving excellence at the firm’s level.
信息、知識和溝通對獲得競爭優勢起著重要作用,它是提供競爭優勢的更好含義。它們都需要以有形的形式滿足公司的需要。這些公司之所以失敗,是因為它們無法管理這些點以滿足內部和外部要求。如前一節所述,E&Y已采用信息系統與客戶和客戶進行溝通。該公司通過基于網絡的通信實現了效率。這些工具為客戶支持提供了支持,使公司能夠在更大的市場上競爭。因此,它有助于他們在全球市場上成長。該公司通過在公司層面上取得卓越表現而獲得了競爭優勢。
What managers are doing to improve decision making by using information and knowledge internally and externally to improve decision making and taking?
管理者正在做什么來通過內部和外部使用信息和知識來改進決策制定和決策?
Answer 回答
Generally managers make decision on the basis of their perception, understanding, events and people around them. They can experience some instances where their perception is taken as mistakes. The perception along with the right information and knowledge plays an important role in decision making. But it has suggested that managers may get into some problems that result from wrong perceptions, and are considered as rare and they are often negligible. For any decision to be effective, it should make use of relevant, timely and accurate use of information (Ajayi et al., 2007).
一般來說,管理者會根據他們的感知、理解、事件和周圍的人做出決定。他們可能會經歷一些他們的感知被視為錯誤的情況。感知以及正確的信息和知識在決策中起著重要作用。但這表明,管理者可能會遇到一些由錯誤觀念導致的問題,這些問題被認為是罕見的,而且往往可以忽略不計。為了使任何決定有效,它應該利用相關、及時和準確的信息。
Managers work on knowledge based activities while decision making. Broadly these activities are divided into two categories such as process and practice oriented practices. The managers use process oriented approach by getting the tactic knowledge. This knowledge can be taken from formal interviews and meetings. The requirements of knowledge and information are known as an outline of the decisions that are to be proved as effective in decision making. The importance of information has not only been at present, but had played quite an important role even in earlier days as Mudrick & Rose (1971) suggested that for an organization to survive, information plays supreme role. Managers gather the knowledge and inform
管理者在決策時從事基于知識的活動。大體上,這些活動分為兩類,如面向過程的實踐和面向實踐的實踐。管理者通過獲取策略知識來使用面向過程的方法。這些知識可以從正式面試和會議中獲得。知識和信息的要求被稱為決策大綱,在決策過程中被證明是有效的。信息的重要性不僅在目前,而且在早期也發揮了相當重要的作用,Mudrick&Rose(認為,對于一個組織來說,信息起著至高無上的作用。管理者收集知識并告知
ation from some internal and external sources. On the basis of the available data, they implement it for the decision making.
來自一些內部和外部來源的信息。根據現有數據,他們將其用于決策。
The managers in Ernst & Young firm play an important role in decision making and they are having good decision making capabilities. The managers take decision on the basis of collected information and gathered knowledge from internal and external sources. They conduct meeting with their peers, their juniors and with their other executives for better decision making process. By doing this, they can get the information at internal level. Also they collect information from the external sources. They communicate with their clients and customers for getting feedback and for knowing about the needs.
安永會計師事務所的經理在決策過程中發揮著重要作用,他們具有良好的決策能力。管理人員根據從內部和外部來源收集的信息和知識做出決策。他們與同齡人、年青人和其他高管會面,以便更好地進行決策。通過這樣做,他們可以從內部獲得信息。他們還從外部來源收集信息。他們與客戶和客戶溝通,以獲得反饋并了解需求。
In addition to these, the time in today’s scenario makes use of various ERPs for information handling. Big giants like Ernst & Young make use of these information handling techniques for better decision making process. Even the organizations today make use of software tools such as SAP, which has its own intelligence techniques to recommend for better performance and growth of an organization. Managers use these tools for their decision making and various strategic decisions too. Therefore, the time has changed and the approach of managing situations too has changed. Thus, MIS has been in use increasingly at present times. The technique helps in finding the disturbances that are there within the system to help the management take a step for getting against the problem (Obi, 2003).
除此之外,在今天的場景中,時間利用各種ERP進行信息處理。安永等大巨頭利用這些信息處理技術來改善決策過程。即使是今天的組織也會使用諸如SAP這樣的軟件工具,SAP擁有自己的智能技術,可以為組織提供更好的性能和增長建議。經理們也使用這些工具進行決策和各種戰略決策。因此,時代變了,管理局勢的方法也變了。因此,管理信息系統在當前的應用越來越多。該技術有助于發現系統內的干擾,幫助管理層采取措施解決問題。
The first step of any decision making process involves the process to define the problem. Managers need to define the problem that exists within their organization. For this purpose, they arrange meetings with their colleagues to know about the exact situation. Based on the analysis made from the meetings, strategic level of management finds out the exact problem statement within an organization. This problem is then taken as the main factor to collect the information related to it there within the organization (and that existing outside the organization as well). From the information collected, various conclusions are drawn that help in exploration of ways to sort out the situation. The management then makes use of the information along with the problem statement to process the information. This processed information is further made use of to come to the final conclusion by making decisions.
任何決策過程的第一步都涉及定義問題的過程。管理者需要定義其組織中存在的問題。為此,他們安排與同事會面,了解具體情況。根據會議的分析,戰略管理層會找出組織內部的確切問題陳述。然后,這個問題被視為收集組織內部(以及組織外部)與之相關的信息的主要因素。從收集到的信息中,得出了各種結論,有助于探索解決問題的方法。然后,管理層利用這些信息以及問題陳述來處理這些信息。進一步利用處理后的信息,通過決策得出最終結論。
What are the strategies to increase personal networking to widen Employees’ Involvement in the decision-making process?
有哪些策略可以增加個人關系網以擴大員工參與決策過程?
Answer 回答
Involvement of employee in decision making process creates the basic need of today’s marketplace. Managers make an effort to increase the involvement of employees in the organization. Therefore, the well integrated organization results in better outcomes. There are a number of ways by which an organization makes an effort to increase the employee involvement in decision making process using the personal networking approach. The increased rights given to employee to raise his voice and involve in decision making process helps him attain outcomes (Macleod & Bradey, 2004).
員工參與決策過程創造了當今市場的基本需求。經理們努力增加員工在組織中的參與度。因此,整合良好的組織會產生更好的結果。組織通過多種方式努力提高員工對使用個人網絡方法的決策過程的參與度。賦予員工提高聲音和參與決策過程的更多權利有助于他取得成果。
The strategic management department makes an effort to arrange regular get together there within the organization to raise the number of communication of employees. This raises the strength of relationship of members with each other. This also helps them feel comfortable in working with each other. The employees make an effort to communicate with each other at such instances and get rid of any personal distances. This helps in creation of better relations of employees, which raises the opportunity of better performance. The employees work with each other in a better manner using the personal network (Robinson et al., 2004). Therefore, the importance of personal network cannot be ignored. The personal networking helps in establishing better relations there within the organization. The employee feels comfortable working with the organization, thus acts in favour of the organization. Increased power provided to the employee is the root cause of this change in behaviour.
戰略管理部門努力安排組織內部定期聚會,以提高員工的溝通數量。這提高了成員之間的關系強度。這也有助于他們在彼此合作時感到舒適。在這種情況下,員工努力相互溝通,避免任何個人距離。這有助于建立更好的員工關系,從而提高績效的機會。員工利用個人網絡以更好的方式相互合作。因此,個人網絡的重要性不容忽視。個人網絡有助于在組織內部建立更好的關系。員工覺得在組織中工作很舒服,因此會對組織有利。提供給員工的權力增加是這種行為變化的根本原因。
The management shall increasingly favour creative and innovative ideas in the meetings and give the employees an opportunity to represent these ideas in meetings. This would help in better opportunities among employees to participate in organizational activities. Therefore, the decision making opportunities are increased. This would further result in motivation among individuals due to increased importance provided to them. Therefore, the operational activities are improved of individuals. The management enjoys benefits due to this act, as the innovation and creativity gives an opportunity of accomplishment and new insights among individuals.
管理層應在會議上越來越傾向于創造性和創新性的想法,并給員工在會議上表達這些想法的機會。這將有助于員工更好地參與組織活動。因此,決策機會增加。這將進一步提高個人的積極性,因為對他們的重視程度越來越高。因此,個人的經營活動得到了改善。管理層因這一行為而受益,因為創新和創造力為個人提供了成就和新見解的機會。
The very common cause of employee leaving an organization to join the other is due to lack of importance provided to the employee. Other factors besides this include promotion and rewards (CIPD, 2007). If an organization gives the individuals an opportunity to participate in decision making process, this helps them motivate to work for the organization. Therefore, the management shall incorporate such a kind of strategy at work place that there are improved personal relations of employees there within the organization, and therefore, results in improved performance for the success and growth.
員工離開一個組織加入另一個組織的最常見原因是缺乏對員工的重視。除此之外的其他因素包括晉升和獎勵。如果一個組織給個人一個參與決策過程的機會,這將幫助他們激勵他們為組織工作。因此,管理層應在工作場所納入這樣一種策略,即改善組織內部員工的人際關系,從而提高績效,促進成功和成長。
Employees shall give the employees an opportunity to discuss directly with the top management in case of any problem. The problems shall be duly heard by the managers. This would further help in improved personal relations of employees. This would act in favour of individuals as well as organization. The staff would be increasingly active to participate in decision making process. This would act as a strong motivating factor for individuals.
如果出現任何問題,員工應給予員工直接與最高管理層討論的機會。經理應及時聽取問題。這將進一步有助于改善員工的個人關系。這將有利于個人和組織。工作人員將越來越積極地參與決策過程。這將成為個人的強大激勵因素。
In addition to this, the employees shall be given an opportunity to discuss their experience with others. There should not be stiff restrictions at place for the management process. This would ensure better flow of information transfer and communication process. Therefore, would help in betterment of the organizational objectives. One should remember that the retention of top performers is of supreme importance for an organization. Therefore, personal networking should retain the employees for long term success.
除此之外,員工還應有機會與他人討論他們的經驗。管理過程不應有嚴格的限制。這將確保更好的信息傳遞和溝通流程。因此,將有助于改進組織目標。人們應該記住,留住優秀員工對一個組織來說至關重要。因此,個人關系網應該能留住員工,讓他們獲得長期成功。
Develop a communication process to improve the decision making and organizational knowledge for your chosen organization.
制定溝通流程,以提高所選組織的決策和組織知識。
Answer 回答
Decision is considered as the form of a communication which takes social prospects of the people in the organizations (Andersen, 2003). There are three groups of the communication process: temporal prospects to the future, accurate prospects at the organization and social prospects that are directed at the participants in the communication process. Communication process plays supreme role for the success of an organization. There should be thorough communication between the two or more entities to ensure the proper flow of information. For Ernest and Young, it is suggested that managers shall arrange regular meetings with their team to motivate them.
決策被認為是一種溝通的形式,它考慮到組織中人們的社會前景。溝通過程分為三組:對未來的時間展望、對組織的準確展望和針對溝通過程參與者的社會展望。溝通過程對組織的成功起著至關重要的作用。兩個或多個實體之間應進行徹底溝通,以確保信息的正確流動。對于Ernest和Young,建議經理安排與團隊定期會面,以激勵他們。
The targets shall be clearly stated by the managers (As they are at present), along with the motivational meetings. At present there is a hierarchical process for communication between different staff members. However, it is recommended to make use of the shorter channel. There should be a separate software application at work place to communicate. The staff members shall make use of this application to communicate with each other. This should be more or less like Skype. Therefore, the staff would be able to communicate with each other in a faster manner. This communication shall not restrict to particular group of people, but the integration should be of such an extent that an operator can even communicate with the strategic level of management. Thus, the hierarchical structure would be able to communicate with each other without the limitation of any particular group of people. This would be of help in ensuring that there is faster communication within the organization and the proper strategic decisions are made. The operational level of staff would be able to communicate with the strategic level, thus helping them getting rid of problem conditions, if any. This would ensure the right use of technology and healthy work flow of the staff operations.
管理者應在激勵會議上明確說明目標(目前的目標)。目前,不同工作人員之間有一個分級的溝通過程。但是,建議使用較短的通道。工作場所應該有一個單獨的軟件應用程序進行通信。工作人員應利用此應用程序相互溝通。這應該或多或少像Skype。因此,工作人員將能夠以更快的方式相互溝通。這種溝通不應局限于特定人群,但整合的程度應使運營商甚至可以與戰略管理層溝通。因此,層級結構將能夠在不受任何特定人群限制的情況下相互交流。這將有助于確保組織內部的溝通更快,并做出適當的戰略決策。業務層面的工作人員將能夠與戰略層面溝通,從而幫助他們擺脫問題條件(如果有的話)。這將確保正確使用技術和工作人員業務的健康工作流程。
Decision is an organizational process and can be created when the decisions are interconnected with each other and that can cause the uncertainty in decision making. It is considered that first decision in the process is no longer evaluated further (Seidl and Becker, 2006). The organization would be able to make better decisions thereon. The management would be able to communicate with each other through a direct channel. Therefore, the chances of miscommunication would reduce greatly. This would help in reduction of problem conditions.
決策是一個組織過程,當決策相互關聯并可能導致決策過程中的不確定性時,可以創建決策。據認為,該過程中的第一個決定不再進行進一步評估。該組織將能夠就此作出更好的決定。管理層將能夠通過直接渠道相互溝通。因此,錯誤溝通的機會將大大減少。這將有助于減少問題狀況。
The flow of information would take place smoothly through this approach within the organization. This would further result in reduced risks of wrong information transfer. The back- up of whole information transfer, whether audio or textual or video, would be recorded to the main server. Therefore, the details are completely saved to the main database. This would help in reviewing all the discussions done, as and when required. Furthermore, the access of previous discussion would also help in analysing the flaw areas that exist within the complete network of Ernst and Young. The business is expected to grow through this strategy. Increased pace of communication and decision making process would help in attaining better results.
通過這種方法,信息的流動將在組織內順利進行。這將進一步降低錯誤信息傳輸的風險。整個信息傳輸的備份,無論是音頻、文本還是視頻,都將記錄到主服務器。因此,詳細信息完全保存到主數據庫中。這將有助于在必要時審查所有已完成的討論。此外,查閱之前的討論也有助于分析安永會計師事務所整個網絡中存在的缺陷區域。通過這一戰略,業務有望增長。提高溝通和決策進程的速度將有助于取得更好的結果。
The decision makers would thus be able to utilize the previous communication details to know about the approach that had helped them gain in the past. Based on this analysis, they can formulate future strategies for growth. This would help them to minimize the risks and make optimal solution of resources. Thus, the strategy is expected to help them in gaining better results. The organization’s revenues are also expected to increase through this strategy.
因此,決策者將能夠利用先前的溝通細節,了解過去幫助他們獲得的方法。基于這一分析,他們可以制定未來的增長戰略。這將有助于他們將風險降至最低,并對資源進行最佳解決。因此,該戰略有望幫助他們取得更好的結果。該組織的收入也有望通過這一戰略增加。
What role Knowledge Management plays in managing organisation strategically?知識管理在戰略管理組織中扮演什么角色?
Knowledge enables the companies to compete with each other. Knowledge about the customers, competitors, their strategies is very required. Firms have adopted knowledge management in their organization as the strategic orientation. For an example, low cost strategies are required for cost cutting in the organizations. Lowering prices and shortening of cycle times are some differentiation strategies that add value to the organizations. Thus it differentiates firms from their competition. Organizational knowledge theory tells how the knowledge plays an important role for managing organizations strategically.
知識使公司能夠相互競爭。了解客戶、競爭對手及其戰略是非常必要的。企業已將知識管理作為其組織的戰略方向。例如,各組織削減成本需要低成本戰略。降低價格和縮短周期是一些為組織增加價值的差異化戰略。因此,它將企業與競爭對手區分開來。組織知識理論揭示了知識在組織戰略管理中的重要作用。
Organizational knowledge is known as the implicit and explicit knowledge that every individual try to acquire about the products, process and systems. The tactic knowledge can be gained by using the forms of cultures, routines etc and explicit knowledge is gained by some databases and manuals (Nahapiet & Ghoshal, 1998; Grant, 1996; Nonaka & Takeuchi, 1995). Knowledge management is very critical to achieve competitive advantage. External as well as internal sources are considered as important factors of the firms (Kogut & Zander, 1992).
組織知識是指每個人都試圖獲得的關于產品、過程和系統的隱性和顯性知識。戰術知識可以通過使用文化、常規等形式獲得,顯性知識可以通過一些數據庫和手冊獲得。知識管理對于獲得競爭優勢至關重要。外部和內部來源被認為是公司的重要因素。
Ernst & young is an independent firm and it is renowned as most admired knowledge enterprises (MAKE). This organization is well known for its corporate knowledge driven firm and it works more on becoming strategically important. This firm creates and leverages the easy access to their knowledge to their clients as well as their practitioners and that has differentiated itself from other companies in the market. The main strategy of the company is that it emphasizes on both learning as well as sharing of knowledge. It connects the skill and ability of their people with the firm to be better that their competitors. E&Y have adopted client oriented approach or strategy that has been transmitted form the company to the teams for its applications.
安永是一家獨立公司,被譽為最受尊敬的知識型企業(MAKE)。該組織以其企業知識驅動型公司而聞名,它更致力于成為戰略上的重要企業。這家公司創造并利用了向客戶及其從業者輕松獲取其知識的機會,使其與市場上的其他公司區別開來。公司的主要戰略是強調學習和知識共享。它將員工的技能和能力與公司聯系起來,使其比競爭對手更好。E&Y采用了面向客戶的方法或策略,該方法或策略已從公司傳遞給團隊,供其應用。
An applied knowledge management protocol has been implemented for making use of information in decision making, work and information alignment for optimizing performance levels, facilitating problem solving and distribution of knowledge for strategic purpose (CAPa, 1997). This application is effectively assisting the high and value added activities with the strategic context. It also broadcasts its business practices to meet differences.
實施了一項實用的知識管理協議,以便在決策、工作和信息調整中利用信息,優化績效水平,促進問題解決和知識分配,以達到戰略目的。該應用程序有效地幫助戰略背景下的高附加值活動。它還廣播其業務實踐以滿足差異。
Generally there are two types of organizations that rely on codifying knowledge strategy to make total use of knowledge for individual stores it for easy access by using information and communication technology tools. There are the companies that rely on the personalization strategy for channeling of individual expertise to the right place for person to person interaction.
一般來說,有兩種類型的組織依賴于對知識戰略進行編碼,以充分利用個人存儲的知識,并通過使用信息和通信技術工具方便訪問。有些公司依靠個性化策略將個人專業知識引導到正確的地方進行人與人的互動。
Ernst & Young is making explicit knowledge and inserting it in the store areas. It also promotes people network along with the technology based networks. It has also worked for knowledge management strategy but with the interpersonal relationship with their clients. This has emerged as a core concept for the firm. They create better balance between the internal as well as external part with the view of the globalised world (Ezingeard et al., 2002; Bartlett, 2000; Collins, 2002, 1998).
安永會計師事務所正在制作明確的知識,并將其插入門店區域。它還促進了人際網絡以及基于技術的網絡。它也適用于知識管理戰略,但也適用于與客戶的人際關系。這已成為該公司的核心概念。從全球化世界的角度來看,它們在內部和外部創造了更好的平衡。
The figure states the two dimensions in which one axis shows the degree for developing knowledge management on the technological frameworks from low degree to high. The other axis represents the personal networks on which the organization develops its knowledge sharing capabilities at personal level. The high degree shows the strong integration with the knowledge networks. It is high in the case of the E&Y firm.
該圖顯示了兩個維度,其中一個軸顯示了從低到高在技術框架上發展知識管理的程度。另一個軸代表組織在個人層面上發展其知識共享能力的個人網絡。高度顯示了與知識網絡的強整合。對于E&Y公司來說,這是很高的。
It has become a fact that new venture are growing rapidly, thus they have adopted the knowledge management in their organization to become strategically strong. It has been argued that knowledge management is not different issue. Xxxx company have some unique feature of the knowledge management how they are managing the knowledge strategically. This firm has emphasized different knowledge management activities. The adoption of organizational knowledge theory has become very important phenomenon for this firm.
essay范文在最后提出,事實上新企業正在迅速發展,因此他們在組織中采用了知識管理,從而在戰略上變得強大。有人認為,知識管理并不是不同的問題。Xxxx公司在知識管理方面有一些獨特的特點,他們是如何戰略性地管理知識的。該公司強調不同的知識管理活動。采用組織知識理論已成為該公司非常重要的現象。本站提供各國各專業essay代寫或指導服務,如有需要可咨詢本平臺。
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