杜倫大學(xué) (Durham University):關(guān)于公寓式住宅物業(yè)管理如何有效控制成本
A, property management costs Critical Control Point. Critical Control Point is a dynamic control, property management companies is necessary to meet the peak demand for services the owners of high service capacity needs, but also ensure that the trough is not idle service capacity, property management companies for various departments cost estimates and quota control. Critical Control Point enables property management companies service providers, the appropriate critical point in the match run, enabling owners are satisfied with the effectiveness of cost control management. Implement critical point run, the key is the critical point of the energy to run well controlled. Critical point energy necessary to meet the operational requirements of the owners of water, electricity, gas demand, but also to reduce energy waste caused by the loss in energy management is not just a waste of excess demand and supply balance on the run. However, the ideal running critical point does not exist, which requires you to repeatedly practice and repeated scrutiny, repeated fathom, do more work to find the best running critical point. For example: In the electricity for lighting, the staff should be based on the actual needs of the owners and timely adjustment switch related lines, so that can meet the majority of the owners of the needs, but also to maximize energy savings. For the square, road lighting, it should turn the power off after midnight, so saving energy, preventing waste, resulting in the best run on the critical point.
一、物業(yè)管理成本臨界點(diǎn)控制。臨界點(diǎn)控制是一種動態(tài)的控制方式，物業(yè)管理企業(yè)既要滿足服務(wù)需求峰期業(yè)主對較高服務(wù)能力的需要，又要保證在低谷期時(shí)不閑置服務(wù)能力，對物業(yè)管理企業(yè)的各部門進(jìn)行成本預(yù)算和定額控制。臨界點(diǎn)控制可使物業(yè)管理企業(yè)的服務(wù)供應(yīng)，恰當(dāng)?shù)脑谙嗥ヅ涞呐R界點(diǎn)上運(yùn)行，從而實(shí)現(xiàn)業(yè)主都滿意的成效成本控制管理。實(shí)行臨界點(diǎn)運(yùn)行，關(guān)鍵是能源臨界點(diǎn)運(yùn)行控制得好。能源臨界點(diǎn)運(yùn)行要求既要滿足業(yè)主的用水、用電、用氣的需求，又要減少因能源浪費(fèi)造成的損失，恰好在能源管理沒有多余浪費(fèi)的需求和供應(yīng)平衡點(diǎn)上運(yùn)行。可是，理想的臨界點(diǎn)運(yùn)行是不存在的，這就要求大家要反復(fù)實(shí)踐、反復(fù)推敲、反復(fù)捉摸、多做工作，以找到最佳的運(yùn)行臨界點(diǎn)。
Second, the human resource cost control. Property management services for owners of the company's employees, staff and cleaning hygiene, security staff wages, welfare and other related costs constitute human resource costs. HR cost control well, it will be able to answer the owners serve peak demand, but also to eliminate the service when the service trough idle resources. That is, the effective control of the amount of all property management staff, should not result in large expenditures because of personnel and increase costs. Cost of human resources to serve the ability to control the flexibility of planning and implementation based, on the one hand to train more multi-skill, high-quality staff, on the other hand to meet the needs of the case, breaking the staff of the rigid arrangement, according to the Services need to adjust service capabilities, scientific and reasonable arrangements for the time and in the post service operations personnel. Specifically follows: First, from the time of human resources cost control. From time to analyze the needs of residential services peaks and troughs, prioritize service capabilities. As owners within a certain time is relatively fixed, and therefore, the peak in the service of a higher capacity with posts and service capabilities in the trough by way of provision of services on duty and ready to handle accidents emergency response capabilities to meet a variety of services. Second, human resources from the space control. Responsibility to implement services from space to time in different services different measures taken, posts and capacity to take a combination of scheduling and Watchkeeping way, that is to ensure that service posts and capacity needs of the premise. However, do not blindly emphasized the staff increase and decrease, but should make efforts to improve staff quality through training, job rotation, internships and other means, to enable employees to multi-skill, so in order to expand their business space, to human resources Cost wrestling system and achieve better economic efficiency
二、人力資源成本的控制。為業(yè)主服務(wù)的物業(yè)管理公司的員工、工作人員和保潔衛(wèi)生、安全保衛(wèi)人員的 工資、福利費(fèi)和其他有關(guān)費(fèi)用構(gòu)成人力資源的成本。人力資源的成本控制搞好了，就能夠解決業(yè)主服務(wù)高峰時(shí)的需求，也能夠在服務(wù)低谷時(shí)杜絕服務(wù)資源的閑置。也就是說，有效地控制全部物業(yè)管理人員的量，不應(yīng)由于人員多造成支出大，加大成本。人力資源成本的控制要以服務(wù)能力的柔性規(guī)劃與實(shí)施為主， 一方面要多培養(yǎng)一專多能的、高素質(zhì)員工，另一方面在滿足需求的情況下，打破人員的硬性化安排，根據(jù)服務(wù)需要及時(shí)調(diào)整服務(wù)能力，科學(xué)合理地安排好服務(wù)運(yùn)作時(shí)間和在崗人員。
Third, the energy cost control. Energy cost control cost control relative to human resources is rigid. Because, residential areas office buildings, residential buildings lighting and electrical equipment and facilities is essential. A certain degree of rational distribution of illumination and brightness make office buildings, residential buildings staff, residence owners are comfortable without wasting energy. Also, the residential areas of the green and hardening is also essential, how to use valuable space empty ask, do landscaping, improve sclerosis, which is also controlled energy costs to be considered. Specific measures include the following: First, measure without omission. Measurement is based on exhaustive install water meters, electricity meters, steam tables. Liquefied form, through the metering achieved without omissions. In the calculation of energy, for example, to install meters in every household. Total number of tables deduct points table of the owners of the number, that is, public lighting and electrical equipment. To install special energy meters, analysis and control facilities and equipment electricity. To each building as a unit Meter Installation, analysis and control of public lighting. Residential property management companies should also install meters of office space, to analyze control. But also with national or regional preferential electricity, install the meter in order to save energy costs. Second, management no blank spots. Energy cost control work is to be accomplished by dignitaries; Therefore, the use of energy as long as there is a place, it is necessary to send metering, when asked to switch control to run, to eliminate unregulated phenomenon. As long light on some common residential area, which is managed on a blank spot, should strengthen the management, the eradication of long light, save energy, control energy costs.http://www.mythingswp7.com/management/
Third, the accurate accounting of electricity. Now, the electricity sector by the dry season and the rainy season to implement two kinds of average prices, but also a day by abundant, flat, valley three hours of electricity, measured in three different standard tariff. Therefore, we should always use the hours of two aspects of electricity and repeated accounts, get the best electricity program, control energy costs
In short, property management cost control many things, seize property management costs of the critical point control, human resources and energy cost control, cost control, they found the key to controlling costs. Will be able to reduce costs, increase profits, so that the property management business development and growth, and better services for the owners.
